Terms & Conditions
We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design/content without any additional charges provided that the design/content and concept remain the same. Revision Turnaround Time would be 48 hours.
Refund Policy / Money Back Guarantee
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design/initial content concepts are approved, or a change is requested unless frontdevelopers cancels or terminates your Contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
- You make a request when the initial concepts/ initial content are offered. , However once you approve or request changes in the initial designs /initial content, the refund offer becomes void and refund request will not be entertained.
- If the request for refund is made before the delivery of initial design concepts / initial content, then you would be eligible for Full Refund (less 10% service & processing fee).
- If the request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
- If the request for refund is made between 48- 120 hours of the initial design delivery / initial content delivery, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery/ initial content delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- No refund request will be entertained if you have not taken any action on your order for 10 days after placing your order. However, if you want to reactivate your design order/ content order, you will be charged a certain fee depending on your project.
- No refund requests will be entertained after the final files have been delivered.
- For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
- For video animation packages no refund request will be entertained after the designing of the storyboard.
- All refund requests should be communicated to the support department. Front Developers, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
- For example, if you order an article or web design service and approve the work, you can claim the refund for the website service at the time of initial work only.
- A refund request will need to have a valid reason which must be qualified against the design brief/ content brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction
- Money back guarantee is based on that the order is placed in good faith. Where a customer has placed orders with more than one agency for the same job with the intention to claim the refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.
- All design jobs/ content writing job requires customer feedback before finalizing the design/ finalizing the content, therefore, it is only fair that the customer gets involved and provides feedback in order to get the desired results.
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another design that may already exist. Any resemblance to an existing design will be merely a coincidence and front developers will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their art work copyrighted.
How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements
- Claim your refund specifying your concern by contacting us via any of the following three modes:
- Live Chat
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by front developers and you would not be able to display any version of the design sent by company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
What are the modes of payment?
Wire transfer is the recommended method of payment/ we also accpet paypal for specific servics payments.